Booking Policy

First Time Visiting Hair Candy?
If this is your first time booking with us and you’re looking for a full hair transformation, we recommend starting with a complimentary consultation. This allows our expert stylists to create a personalised plan tailored to your dream hair goals.

Deposits
All appointments require a deposit to secure your booking. Your deposit will be applied to your final total on the day of your appointment.

• For services under $450: a $100 deposit is required.

• For services over $450: a $200 deposit is required.

Returning clients have the option of a running deposit to secure future bookings; however, our 48-hour cancellation policy still applies.

48-Hour Cancellation & Appointment Changes
We understand that plans can change. If you need to cancel or reschedule, we kindly ask for at least 48 hours' notice via phone call or text message.

• Changes made more than 48 hours in advance will have no penalty.

• Cancellations or reschedules within 48 hours will result in the loss of your deposit.

Warranty Packs
Protect your investment and experience peace of mind with our 60-Day Extension Guarantee.

Should any issues arise within the first 60 days after your extension service, simply contact us promptly to arrange an in-salon assessment. If you purchased a warranty pack during your service, you may be eligible for complimentary replacements.

Please note:

• Natural wear and tear is expected after 60 days and is not covered under warranty.

• Warranty coverage is only available if purchased at the time of your initial extension service.

• Without a warranty pack purchase, replacement hair or guarantees cannot be provided.

If you have any warranty-related questions, don’t hesitate to reach out — we’re here to help!