BOOKING POLICY

First Time Booking with Us?

If you're new to Hair Candy and looking for a full hair transformation, we highly recommend starting with a free consultation. This allows one of our expert stylists to meet with you, understand your hair goals, and create a personalised plan just for you.

Booking Deposits

To secure your appointment, we require a deposit at the time of booking. This deposit is applied toward your total on the day of your service.

• Appointments under $450: $100 deposit required

• Appointments over $450: $200 deposit required

If you're one of our regular clients, we offer a "running deposit" option to make rebooking even easier — just note, the same 48-hour cancellation policy still applies.

Cancellation & Rescheduling Policy (48 Hours)

We get that life happens! If you need to cancel or reschedule, please give us at least 48 hours' notice by calling or texting us.

Cancellations or reschedules within 48 hours of your appointment time will result in the forfeiture of your deposit. This policy helps protect the time we've reserved just for you.

Changing Your Appointment

Need to tweak your booking?
You’re welcome to make changes up to 48 hours before your appointment. Just give us a call or shoot us a text and we’ll get it sorted.

Changes made within 48 hours will be considered a late cancellation, and your deposit will be held as per our policy.

A Friendly Reminder

Your time is important, and so is ours. Our booking policies help us manage our appointment schedule and ensure that every client gets the best experience possible. Thanks so much for understanding and supporting our small business!